Contacting the Customer Service Department

You can reach customer service department by e-mail, telephone or regular mail. Our staff is available to answer your phone calls between the hours of Monday - Friday
9:00 AM to 5:00 PM PST

Please have your order confirmation number ready to assist us in serving you.

E-mail address: info@konkordrecords.com

Phone Number: (818)-980-3606

Regular Mail:
Kon Kord Records
P.O. Box 4114
Hollywood, CA 90078
USA

How to Pay

Kon Kord Records accepts the following:
VISA, MASTERCARD, DISCOVER, eCHECK
The charge for your order will appear on your credit card bill as "Kon Kord" .

Kon Kord Records also accepts electronic checks.  Using an electronic check allows you to pay straight out of your bank account for your purchase, no credit card is required.  Electronic check offers the convenience of a paper check with the safety and speed of electronic payments - allowing you to receive your purchase faster than before.  Your order will not be processed or shipped until your electronic check payment clears our bank.  In general this process takes four to five business days.  The charge for this order will appear on your bank statement as "Online purchase eCheck".

Kon Kord Records is required to collect sales tax in the following states at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process. Washington

Processing an Order

Orders are shipped within 5 business days

How to Change Your Order

Kon Kord Records processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to info@konkordrecords.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.